We are pleased to say that the issue has been resolved for new bookings, and credit card (CC) / virtual credit card (VCC) details are now coming through to Homhero as expected.
However, Booking.com has not yet made the affected credit card details available for Homhero to retrieve. Bookings completed between** 31-10-2026 08:50am to 03-11-206 03:15am** were impacted with this. We are continuing to work closely with Booking.com's team to address the impacted bookings.
In the meantime, Booking.com has advised that CC / VCC details should be accessible directly through the Reservations page in the Booking.com Extranet.
Important: The card verification code (CVC) can only be viewed once. Make sure you securely record the required details when first accessing the card information.
What you need to do for impacted bookings:
1.Check your user permissions: Ensure your Booking.com user account has the necessary permissions to view guest credit card details. These permissions can be managed when creating or editing users.
2.Access the reservation in BDC: Log in to the Booking.com Extranet, navigate to the relevant reservation, and check the payment information section for the available CC / VCC details.
3.Contact Booking.com Support if needed: If the card details are still unavailable, contact your local Booking.com Support team and ask them to investigate your account permissions or access issue.
For further guidance, please refer to Booking.com's documentation:
https://partner.booking.com/en-us/help/payments-payouts-invoices/guest-payments/managing-guest-credit-cards#question-33910
We will continue working with Booking.com to resolve the remaining affected bookings and provide further updates as more information becomes available.
We are currently investigating an issue affecting the receipt of payment card details from Booking.com. This may impact the processing of Virtual Credit Card (VCC) and guest credit card (CC) payments. Our team is working through the necessary requirements to restore the availability of these details.
Who's affected: Clients receiving Booking.com reservations where payment is made via Virtual Credit Cards (VCC) or guest credit cards (CC).
What you should do now:
Please review upcoming arrivals where Booking.com card payments are expected.
Be aware that automated card payment processing may be impacted where card details are unavailable.
We are continuing to work on this and will provide further updates as more information becomes available.
For assistance, please contact our support on support@homhero.com.au
Since 9:00 PM AEST on 31 October 2026, we have identified an issue where Booking.com Virtual Credit Card (VCC) details are not being received in Homhero.
Who's affected: Clients receiving Booking.com VCC payments through Homhero.
What we're doing: Our team is investigating the issue following a reported incident with Booking.com's Payments API. We are working to identify the cause and assess the impact.
What you should do now:
Please check upcoming arrivals with outstanding balances where Booking.com VCC payments are expected.
Be aware that automated VCC payment processing may be impacted if the VCC details have not been received in Homhero.
We will provide an update as soon as more information becomes available.
Please contact our support team for assistance on support@homhero.com.au.
We are pleased to say that the issue has been resolved for new bookings, and credit card (CC) / virtual credit card (VCC) details are now coming through to Homhero as expected.
However, Booking.com has not yet made the affected credit card details available for Homhero to retrieve. Bookings completed between** 31-10-2026 08:50am to 03-11-206 03:15am** were impacted with this. We are continuing to work closely with Booking.com's team to address the impacted bookings.
In the meantime, Booking.com has advised that CC / VCC details should be accessible directly through the Reservations page in the Booking.com Extranet.
Important: The card verification code (CVC) can only be viewed once. Make sure you securely record the required details when first accessing the card information.
What you need to do for impacted bookings:
1.Check your user permissions: Ensure your Booking.com user account has the necessary permissions to view guest credit card details. These permissions can be managed when creating or editing users.
2.Access the reservation in BDC: Log in to the Booking.com Extranet, navigate to the relevant reservation, and check the payment information section for the available CC / VCC details.
3.Contact Booking.com Support if needed: If the card details are still unavailable, contact your local Booking.com Support team and ask them to investigate your account permissions or access issue.
For further guidance, please refer to Booking.com's documentation:
https://partner.booking.com/en-us/help/payments-payouts-invoices/guest-payments/managing-guest-credit-cards#question-33910
We will continue working with Booking.com to resolve the remaining affected bookings and provide further updates as more information becomes available.
We are currently investigating an issue affecting the receipt of payment card details from Booking.com. This may impact the processing of Virtual Credit Card (VCC) and guest credit card (CC) payments. Our team is working through the necessary requirements to restore the availability of these details.
Who's affected: Clients receiving Booking.com reservations where payment is made via Virtual Credit Cards (VCC) or guest credit cards (CC).
What you should do now:
Please review upcoming arrivals where Booking.com card payments are expected.
Be aware that automated card payment processing may be impacted where card details are unavailable.
We are continuing to work on this and will provide further updates as more information becomes available.
For assistance, please contact our support on support@homhero.com.au
Since 9:00 PM AEST on 31 October 2026, we have identified an issue where Booking.com Virtual Credit Card (VCC) details are not being received in Homhero.
Who's affected: Clients receiving Booking.com VCC payments through Homhero.
What we're doing: Our team is investigating the issue following a reported incident with Booking.com's Payments API. We are working to identify the cause and assess the impact.
What you should do now:
Please check upcoming arrivals with outstanding balances where Booking.com VCC payments are expected.
Be aware that automated VCC payment processing may be impacted if the VCC details have not been received in Homhero.
We will provide an update as soon as more information becomes available.
Please contact our support team for assistance on support@homhero.com.au.
