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HomHero Status Page
Homhero Status Page
Operational
Updated: (AEST)
COMPONENTS
MAINTENANCE
ISSUE HISTORY
Components
Website
Operational
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Main API
Operational
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Web Applications
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Integrations & Services
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Payment Gateways
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Email Delivery
Operational
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SMS Delivery
Operational
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Maintenance
No upcoming or ongoing maintenances reported
Issue History
No issues reported.
SecurePay Service Degradation Transaction Processing Resolved on
No issues reported.
No issues reported.
No issues reported.
No issues reported.
No issues reported.
No issues reported.
No issues reported.
No issues reported.
No issues reported.
No issues reported.
No issues reported.
No issues reported.
No issues reported.
Backdated Incident Payment Processing Failures via Guest Portal
Resolved

The issue affecting payment processing through the Homhero Guest Portal has now been resolved. It began at approximately 9:00 AM, was identified at 11:30 AM, and a fix was deployed at 11:40 AM. We apologise for any inconvenience this may have caused. If you have any questions, please contact support@homhero.com.au.

(AEST)
No issues reported.
No issues reported.
No issues reported.
No issues reported.
No issues reported.
No issues reported.
No issues reported.
No issues reported.
No issues reported.
No issues reported.
No issues reported.
No issues reported.
Backdated incident regarding reservations failing to update to departed resolved
Resolved

Homhero has resolved an issue that was backdated to the 15th of January 2025. The issue was that the reservation status for owner and owner guest bookings we're not being marked succesfully from arrived to departed when the status was updated from the reservations screen. Affected reservations that are still set as arrived will need to be updated to departed manually.

We apologize for any inconvenience this may have caused.

Please reach out to support@homhero.com.au if you have any questions or require any assistance updating the reservations.

(AEST)
No issues reported.
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