
The issue affecting payment processing through the Homhero Guest Portal has now been resolved. It began at approximately 9:00 AM, was identified at 11:30 AM, and a fix was deployed at 11:40 AM. We apologise for any inconvenience this may have caused. If you have any questions, please contact support@homhero.com.au.
Homhero has resolved an issue that was backdated to the 15th of January 2025. The issue was that the reservation status for owner and owner guest bookings we're not being marked succesfully from arrived to departed when the status was updated from the reservations screen. Affected reservations that are still set as arrived will need to be updated to departed manually.
We apologize for any inconvenience this may have caused.
Please reach out to support@homhero.com.au if you have any questions or require any assistance updating the reservations.
