We are pleased to confirm that RMS have resolved the issues of adding contract dates and processing EFT refunds and these are now both working in the 'RC' environment. We do note however there is still an ongoing issue when adding new 3rd party clients in the 'Live' version and transactions relating to these.
If you are currently working in the Live environment (this is shown on the bottom left hand corner of your RMS screen), please reach out to support@homtrust.com.au and we will liaise with RMS on your behalf to have your environment changed so you can use these functions as intended.
RMS has reported an issue impacting the creation of new third-party clients.
In the meantime, please refrain from adding any new third-party clients to the system until further notice.
Existing third-party clients, including those with bank details already configured, will continue to operate as normal.
The RMS Team are working on a fix and we will provide an update as soon as this issue has been resolved.
We are pleased to confirm that RMS have resolved the issues of adding contract dates and processing EFT refunds and these are now both working in the 'RC' environment. We do note however there is still an ongoing issue when adding new 3rd party clients in the 'Live' version and transactions relating to these.
If you are currently working in the Live environment (this is shown on the bottom left hand corner of your RMS screen), please reach out to support@homtrust.com.au and we will liaise with RMS on your behalf to have your environment changed so you can use these functions as intended.
RMS has reported an issue impacting the creation of new third-party clients.
In the meantime, please refrain from adding any new third-party clients to the system until further notice.
Existing third-party clients, including those with bank details already configured, will continue to operate as normal.
The RMS Team are working on a fix and we will provide an update as soon as this issue has been resolved.
We are pleased to confirm that RMS have resolved the issues of adding contract dates and processing EFT refunds and these are now both working in the 'RC' environment. We do note however there is still an ongoing issue when adding new 3rd party clients in the 'Live' version and transactions relating to these.
If you are currently working in the Live environment (this is shown on the bottom left hand corner of your RMS screen), please reach out to support@homtrust.com.au and we will liaise with RMS on your behalf to have your environment changed so you can use these functions as intended.
RMS has reported an issue impacting the creation of new third-party clients.
In the meantime, please refrain from adding any new third-party clients to the system until further notice.
Existing third-party clients, including those with bank details already configured, will continue to operate as normal.
The RMS Team are working on a fix and we will provide an update as soon as this issue has been resolved.
Following the earlier resolution, we have run a script to recheck and resync reservation statuses with RMS. While updates should now be aligned, we recommend a manual review of reservations to ensure statuses are correct, as this may impact disbursements. Please reach out to support@homhero.com.au if you notice any discrepancies.
The issue impacting reservation status updates to RMS has now been resolved. The root cause was related to a recent RMS API version release. RMS has applied a fix, and reservation updates are now updating as expected. We will continue to monitor the system to ensure ongoing stability. If you are still experiencing any issues, please reach out to our support team on support@homhero.com.au
We are currently experiencing an issue where some reservations are not syncing to RMS. Affected updates may return an error due to pending charges in RMS preventing status changes. Our team is investigating and working towards a resolution. Please reach out to support@homhero.com.au for any questions.
Following the earlier resolution, we have run a script to recheck and resync reservation statuses with RMS. While updates should now be aligned, we recommend a manual review of reservations to ensure statuses are correct, as this may impact disbursements. Please reach out to support@homhero.com.au if you notice any discrepancies.
The issue impacting reservation status updates to RMS has now been resolved. The root cause was related to a recent RMS API version release. RMS has applied a fix, and reservation updates are now updating as expected. We will continue to monitor the system to ensure ongoing stability. If you are still experiencing any issues, please reach out to our support team on support@homhero.com.au
We are currently experiencing an issue where some reservations are not syncing to RMS. Affected updates may return an error due to pending charges in RMS preventing status changes. Our team is investigating and working towards a resolution. Please reach out to support@homhero.com.au for any questions.
