From 11am AEST Wednesday 18th we have experienced data syncing issues between VRBO and HomHero which could potentially
have resulted in double bookings, pricing mismatches or listing changes not flowing through to VRBO from HomHero side.

The cause of the issue has been resolved as of 3:30pm AEST Friday 20th.

Please reach out to support if you have any concerns in this area.
suppport@homstar.com.au

From 11am AEST Wednesday 18th we have experienced data syncing issues between VRBO and HomHero which could potentially
have resulted in double bookings, pricing mismatches or listing changes not flowing through to VRBO from HomHero side.

The cause of the issue has been resolved as of 3:30pm AEST Friday 20th.

Please reach out to support if you have any concerns in this area.
suppport@homstar.com.au

Between 5:01 AM to 1:03PM AEST on January 23, AWS experienced elevated delivery delays for emails sent through Amazon SES in the US-WEST-2 Region. The issue was due to a failure to deliver emails to a third-party mailbox provider. The issue has been resolved, and the service is operating normally.
If you are still experiencing any issues with your emails the please reach out to us on support@homhero.com.au

AWS have confirmed that the root cause is related to an issue with a third party provider and are working with the provider to mitigate the issue. They are also performing their own mitigating actions to help reduce the delivery delays.
Please contact support@homhero.com.au, if you are experiencing any issues.