We’ve determined that there is a problem with client schedules not being triggered for a subset of clients. Only a percentage of users may be affected. We’re working to get this permanently resolved. Please reach out to support@homstar.com.au for any questions.

The issue of client schedules not trigger for certain clients is resolved. We’re sorry for any schedules that may have not been triggered during this period.

Support team checked all affected clients and triggered any missed schedules at 6pm AEDST 9th Jan 2025.

Please reach out to support@homstar.com.au for any questions.

We are currently experiencing a service errors being returned on our main API. This impacts all API users and Homhero application users.

We have identified the issue that is causing errors in the Homhero API. We have added a fix and are actively monitoring the API.

The incident of errors being thrown in the API is now resolved.

As the Homhero servers we're being scaled up for the day, there were some underlying infrastrucuture errors with our cloud provider. These have since been resolved and the API is now stable.

If you have any concerns or questions please email support@homstar.com.au