We are pleased to confirm that RMS have resolved the issues of adding contract dates and processing EFT refunds and these are now both working in the 'RC' environment. We do note however there is still an ongoing issue when adding new 3rd party clients in the 'Live' version and transactions relating to these.
If you are currently working in the Live environment (this is shown on the bottom left hand corner of your RMS screen), please reach out to support@homtrust.com.au and we will liaise with RMS on your behalf to have your environment changed so you can use these functions as intended.
RMS has reported an issue impacting the creation of new third-party clients.
In the meantime, please refrain from adding any new third-party clients to the system until further notice.
Existing third-party clients, including those with bank details already configured, will continue to operate as normal.
The RMS Team are working on a fix and we will provide an update as soon as this issue has been resolved.
We are pleased to confirm that RMS have resolved the issues of adding contract dates and processing EFT refunds and these are now both working in the 'RC' environment. We do note however there is still an ongoing issue when adding new 3rd party clients in the 'Live' version and transactions relating to these.
If you are currently working in the Live environment (this is shown on the bottom left hand corner of your RMS screen), please reach out to support@homtrust.com.au and we will liaise with RMS on your behalf to have your environment changed so you can use these functions as intended.
RMS has reported an issue impacting the creation of new third-party clients.
In the meantime, please refrain from adding any new third-party clients to the system until further notice.
Existing third-party clients, including those with bank details already configured, will continue to operate as normal.
The RMS Team are working on a fix and we will provide an update as soon as this issue has been resolved.
We are pleased to confirm that RMS have resolved the issues of adding contract dates and processing EFT refunds and these are now both working in the 'RC' environment. We do note however there is still an ongoing issue when adding new 3rd party clients in the 'Live' version and transactions relating to these.
If you are currently working in the Live environment (this is shown on the bottom left hand corner of your RMS screen), please reach out to support@homtrust.com.au and we will liaise with RMS on your behalf to have your environment changed so you can use these functions as intended.
RMS has reported an issue impacting the creation of new third-party clients.
In the meantime, please refrain from adding any new third-party clients to the system until further notice.
Existing third-party clients, including those with bank details already configured, will continue to operate as normal.
The RMS Team are working on a fix and we will provide an update as soon as this issue has been resolved.
