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HomHero Status Page
Operational
Updated: AEST
Outage impacting Booking.com Reservations API
Integrations & Services / Booking.com
Degraded
Investigating

Booking.com have posted an incident regarding an outage impacting the reservations API.

From Booking.com:

"We are working on resolving this issue as soon as possible, and will update you on further developments or resolution of the situation shortly.

As an immediate mitigation, we will apply a global hold to make sure that reservations will not timeout during this outage. We will stop the hold once the outage is over."

HomHero will continue monitoring this outage and will provide an update when Booking.com have resolved the issue. If you have any questions please email support@homstar.com.au

AEST
Identified

The issue has been identified and booking.com are working on a fix.

AEST
COMPONENTS
MAINTENANCE
ISSUE HISTORY
Components
Website
Operational
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Main API
Operational
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Web Applications
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Integrations & Services
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Payment Gateways
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Email Delivery
Operational
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SMS Delivery
Operational
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Maintenance
No upcoming or ongoing maintenances reported
Issue History
Outage impacting Booking.com Reservations API
Integrations & Services / Booking.com
Degraded
Investigating

Booking.com have posted an incident regarding an outage impacting the reservations API.

From Booking.com:

"We are working on resolving this issue as soon as possible, and will update you on further developments or resolution of the situation shortly.

As an immediate mitigation, we will apply a global hold to make sure that reservations will not timeout during this outage. We will stop the hold once the outage is over."

HomHero will continue monitoring this outage and will provide an update when Booking.com have resolved the issue. If you have any questions please email support@homstar.com.au

AEST
Identified

The issue has been identified and booking.com are working on a fix.

AEST
No issues reported.
No issues reported.
No issues reported.
No issues reported.
No issues reported.
No issues reported.
No issues reported.
No issues reported.
No issues reported.
No issues reported.
No issues reported.
Outage impacting Booking.com Reservations API
Integrations & Services / Booking.com
Degraded
Investigating

Booking.com have posted an incident regarding an outage impacting the reservations API.

From Booking.com:

"We are working on resolving this issue as soon as possible, and will update you on further developments or resolution of the situation shortly.

As an immediate mitigation, we will apply a global hold to make sure that reservations will not timeout during this outage. We will stop the hold once the outage is over."

HomHero will continue monitoring this outage and will provide an update when Booking.com have resolved the issue. If you have any questions please email support@homstar.com.au

AEST
Identified

The issue has been identified and booking.com are working on a fix.

AEST
No issues reported.
No issues reported.
No issues reported.
No issues reported.
Outage for multiple components regarding processing of updates
Investigating

We are currently experiencing a service issue that impacts all emails, webhooks, SMS and OTA updates and bookings. Our team is working to identify the root cause and fix the issue. Please reach out to support@homstar.com.au for any questions.

AEST
Resolved

Issue was detected and workers rolled back to previous deployment. OTA Bookings missed we fetched from Booking.com and Airbnb. VRBO booking were pushed to Trust Accounting. Please reach out to support@homstar.com.au for any questions.

AEST
No issues reported.
No issues reported.
No issues reported.
No issues reported.
No issues reported.
No issues reported.
No issues reported.
No issues reported.
RMS experiencing issues with mapping new listings
Identified

RMS are experiencing issues with mapping new listings under RMS Channel Management. RMS are working on a solution, however in the meantime, if you need to complete the mapping urgently, please contact RMS Support to request an update to Beta 9+ to complete the mapping temporarily.

RMS Support can provide further information regarding when the fixed version should be expected to be available in RC/Live versions.
Please reach out to support@homstar.com.au if you have any questions

AEST
Resolved

The issue users experiencing with mapping new listings under RMS Channel Management is now resolved. Please reach out to support@homstar.com.au if you have any questions

AEST
No issues reported.
No issues reported.
No issues reported.
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