The issue impacting reservation status updates to RMS has now been resolved. The root cause was related to a recent RMS API version release. RMS has applied a fix, and reservation updates are now updating as expected. We will continue to monitor the system to ensure ongoing stability. If you are still experiencing any issues, please reach out to our support team on support@homhero.com.au
We are currently experiencing an issue where some reservations are not syncing to RMS. Affected updates may return an error due to pending charges in RMS preventing status changes. Our team is investigating and working towards a resolution. Please reach out to support@homhero.com.au for any questions.
The issue impacting reservation status updates to RMS has now been resolved. The root cause was related to a recent RMS API version release. RMS has applied a fix, and reservation updates are now updating as expected. We will continue to monitor the system to ensure ongoing stability. If you are still experiencing any issues, please reach out to our support team on support@homhero.com.au
We are currently experiencing an issue where some reservations are not syncing to RMS. Affected updates may return an error due to pending charges in RMS preventing status changes. Our team is investigating and working towards a resolution. Please reach out to support@homhero.com.au for any questions.
The issue impacting reservation status updates to RMS has now been resolved. The root cause was related to a recent RMS API version release. RMS has applied a fix, and reservation updates are now updating as expected. We will continue to monitor the system to ensure ongoing stability. If you are still experiencing any issues, please reach out to our support team on support@homhero.com.au
We are currently experiencing an issue where some reservations are not syncing to RMS. Affected updates may return an error due to pending charges in RMS preventing status changes. Our team is investigating and working towards a resolution. Please reach out to support@homhero.com.au for any questions.
The Cleaner app authentication issue is now resolved.
Please reach out to support@homhero.com.au for any questions.
We’ve deployed a fix that has resolved the authentication issues with the Cleaner app.
Users should now be able to login and use the app as normal. If you are seeing unexpected behaviour on the app, log out and log back in again should resolve.
We’re monitoring to ensure behaviour of the Cleaner app is as expected.
Please reach out to support@homhero.com.au for any questions.
We are currently experiencing issues with authentication to the Cleaner app affecting some clients.
Our team is working to identify the root cause and fix the issue.
Clearing site cache may resolve the issue for you if you cannot login to Cleaner.
More updates to follow shortly.
Please reach out to support@homhero.com.au for any questions.
