Following the earlier resolution, we have run a script to recheck and resync reservation statuses with RMS. While updates should now be aligned, we recommend a manual review of reservations to ensure statuses are correct, as this may impact disbursements. Please reach out to support@homhero.com.au if you notice any discrepancies.
The issue impacting reservation status updates to RMS has now been resolved. The root cause was related to a recent RMS API version release. RMS has applied a fix, and reservation updates are now updating as expected. We will continue to monitor the system to ensure ongoing stability. If you are still experiencing any issues, please reach out to our support team on support@homhero.com.au
We are currently experiencing an issue where some reservations are not syncing to RMS. Affected updates may return an error due to pending charges in RMS preventing status changes. Our team is investigating and working towards a resolution. Please reach out to support@homhero.com.au for any questions.
Following the earlier resolution, we have run a script to recheck and resync reservation statuses with RMS. While updates should now be aligned, we recommend a manual review of reservations to ensure statuses are correct, as this may impact disbursements. Please reach out to support@homhero.com.au if you notice any discrepancies.
The issue impacting reservation status updates to RMS has now been resolved. The root cause was related to a recent RMS API version release. RMS has applied a fix, and reservation updates are now updating as expected. We will continue to monitor the system to ensure ongoing stability. If you are still experiencing any issues, please reach out to our support team on support@homhero.com.au
We are currently experiencing an issue where some reservations are not syncing to RMS. Affected updates may return an error due to pending charges in RMS preventing status changes. Our team is investigating and working towards a resolution. Please reach out to support@homhero.com.au for any questions.
