The RMS team has increased the resources allocated to their reporting infrastructure, and customers should now begin to see improvements in report performance and generation times. We will continue to monitor the situation closely and provide a further update once it becomes available.

If you have any questions or require assistance, please contact our Trust Team on support@homtrust.com.au

RMS is currently investigating intermittent errors and performance issues affecting reporting functionality across the RMS platform. We are monitoring the situation closely and will provide further updates as they become available.

If you have any questions or require assistance, please contact our Trust Team on support@homtrust.com.au

Email delivery has now been fully restored.
From approximately 1:30 PM Monday to 2:30 AM Tuesday, emails sent for clients not using Unified Inbox were delayed due to an issue with our email sending service. Clients using Unified Inbox were not affected.
Once service was restored, all new emails resumed sending as normal, and the backlog of delayed emails was processed between 5:30 AM and 8:30 AM Tuesday.
We apologise for the inconvenience and appreciate your patience.

Please reach out to Homhero Support if you have any questions.

We are currently experiencing a service Partial Outage for non Unified Inbox accounts. Our team is working to identify the root cause and fix the issue. Users may be experiencing delayed email delivery starting from 13:30 today (Monday August 3rd).

Support are actively working to resolve currently, further updates to follow.