We are pleased to confirm that RMS have resolved the issues of adding contract dates and processing EFT refunds and these are now both working in the 'RC' environment. We do note however there is still an ongoing issue when adding new 3rd party clients in the 'Live' version and transactions relating to these.
If you are currently working in the Live environment (this is shown on the bottom left hand corner of your RMS screen), please reach out to support@homtrust.com.au and we will liaise with RMS on your behalf to have your environment changed so you can use these functions as intended.
RMS has reported an issue impacting the creation of new third-party clients.
In the meantime, please refrain from adding any new third-party clients to the system until further notice.
Existing third-party clients, including those with bank details already configured, will continue to operate as normal.
The RMS Team are working on a fix and we will provide an update as soon as this issue has been resolved.
We’re pleased to confirm that the issue affecting SMS message processing has now been resolved and services are operating normally again.
SmsGlobal has completed the recovery actions and we will continue to monitor the platform closely to ensure ongoing stability and performance.
If you continue to experience any problems with SMS delivery, please contact our support team at support@homhero.com.au
SMSGlobal has reported an issue affecting the processing of SMS messages, so delays or failed deliveries may occur. Their team is actively investigating and working to resolve the problem as quickly as possible and we will provide further updates as they are available.
We are pleased to confirm that RMS have resolved the issues of adding contract dates and processing EFT refunds and these are now both working in the 'RC' environment. We do note however there is still an ongoing issue when adding new 3rd party clients in the 'Live' version and transactions relating to these.
If you are currently working in the Live environment (this is shown on the bottom left hand corner of your RMS screen), please reach out to support@homtrust.com.au and we will liaise with RMS on your behalf to have your environment changed so you can use these functions as intended.
RMS has reported an issue impacting the creation of new third-party clients.
In the meantime, please refrain from adding any new third-party clients to the system until further notice.
Existing third-party clients, including those with bank details already configured, will continue to operate as normal.
The RMS Team are working on a fix and we will provide an update as soon as this issue has been resolved.
We’re pleased to confirm that the issue affecting SMS message processing has now been resolved and services are operating normally again.
SmsGlobal has completed the recovery actions and we will continue to monitor the platform closely to ensure ongoing stability and performance.
If you continue to experience any problems with SMS delivery, please contact our support team at support@homhero.com.au
SMSGlobal has reported an issue affecting the processing of SMS messages, so delays or failed deliveries may occur. Their team is actively investigating and working to resolve the problem as quickly as possible and we will provide further updates as they are available.
We are pleased to confirm that RMS have resolved the issues of adding contract dates and processing EFT refunds and these are now both working in the 'RC' environment. We do note however there is still an ongoing issue when adding new 3rd party clients in the 'Live' version and transactions relating to these.
If you are currently working in the Live environment (this is shown on the bottom left hand corner of your RMS screen), please reach out to support@homtrust.com.au and we will liaise with RMS on your behalf to have your environment changed so you can use these functions as intended.
RMS has reported an issue impacting the creation of new third-party clients.
In the meantime, please refrain from adding any new third-party clients to the system until further notice.
Existing third-party clients, including those with bank details already configured, will continue to operate as normal.
The RMS Team are working on a fix and we will provide an update as soon as this issue has been resolved.
