The issue impacting reservation status updates to RMS has now been resolved. The root cause was related to a recent RMS API version release. RMS has applied a fix, and reservation updates are now updating as expected. We will continue to monitor the system to ensure ongoing stability. If you are still experiencing any issues, please reach out to our support team on support@homhero.com.au
We are currently experiencing an issue where some reservations are not syncing to RMS. Affected updates may return an error due to pending charges in RMS preventing status changes. Our team is investigating and working towards a resolution. Please reach out to support@homhero.com.au for any questions.
The issue impacting reservation status updates to RMS has now been resolved. The root cause was related to a recent RMS API version release. RMS has applied a fix, and reservation updates are now updating as expected. We will continue to monitor the system to ensure ongoing stability. If you are still experiencing any issues, please reach out to our support team on support@homhero.com.au
We are currently experiencing an issue where some reservations are not syncing to RMS. Affected updates may return an error due to pending charges in RMS preventing status changes. Our team is investigating and working towards a resolution. Please reach out to support@homhero.com.au for any questions.
The issue impacting reservation status updates to RMS has now been resolved. The root cause was related to a recent RMS API version release. RMS has applied a fix, and reservation updates are now updating as expected. We will continue to monitor the system to ensure ongoing stability. If you are still experiencing any issues, please reach out to our support team on support@homhero.com.au
We are currently experiencing an issue where some reservations are not syncing to RMS. Affected updates may return an error due to pending charges in RMS preventing status changes. Our team is investigating and working towards a resolution. Please reach out to support@homhero.com.au for any questions.
The Cleaner app authentication issue is now resolved.
Please reach out to support@homhero.com.au for any questions.
We’ve deployed a fix that has resolved the authentication issues with the Cleaner app.
Users should now be able to login and use the app as normal. If you are seeing unexpected behaviour on the app, log out and log back in again should resolve.
We’re monitoring to ensure behaviour of the Cleaner app is as expected.
Please reach out to support@homhero.com.au for any questions.
We are currently experiencing issues with authentication to the Cleaner app affecting some clients.
Our team is working to identify the root cause and fix the issue.
Clearing site cache may resolve the issue for you if you cannot login to Cleaner.
More updates to follow shortly.
Please reach out to support@homhero.com.au for any questions.
We have been notified that scheduled maintenance on RMS database servers on 25 February 2026, 9:00 PM – 11:00 PM (AEST) has been completed.
All services are operating normally. No disruption or performance issues were observed during the maintenance window.
If you are experiencing any issues with RMS then please contact our support at support@homstar.com.au
RMS is undergoing scheduled maintenance on their database servers during the following window:
Date: 25 February 2026
Time: 9:00 PM – 11:00 PM (AEST)
During this period, RMS services may be temporarily unavailable or experience limited performance. Expected downtime is approximately 1 hour within the maintenance window.
Affected Services:
RMS9+ (Live)
RMS9+ (Release Candidate)
RMS9+ (Beta)
RMS REST API
RMS Online API
RMS Public API
RMS Channel Manager
RMS IBE
We will continue to monitor and provide updates if required.
