Between 5:01 AM to 1:03PM AEST on January 23, AWS experienced elevated delivery delays for emails sent through Amazon SES in the US-WEST-2 Region. The issue was due to a failure to deliver emails to a third-party mailbox provider. The issue has been resolved, and the service is operating normally.
If you are still experiencing any issues with your emails the please reach out to us on support@homhero.com.au
AWS have confirmed that the root cause is related to an issue with a third party provider and are working with the provider to mitigate the issue. They are also performing their own mitigating actions to help reduce the delivery delays.
Please contact support@homhero.com.au, if you are experiencing any issues.
Monitoring the connection between Homhero and RMS has not revealed further errors, and bookings are pushing without issue.
The issue has been marked as Resolved by the RMS team, we will continue to monitor for delays. If you have experienced any issues due to this, please send a ticket through to our support team.
RMS services are currently experiencing lower response times. Users may see delays in availability updates and new listings appearing in Homhero.
Monitoring the connection between Homhero and RMS has not revealed further errors, and bookings are pushing without issue.
The issue has been marked as Resolved by the RMS team, we will continue to monitor for delays. If you have experienced any issues due to this, please send a ticket through to our support team.
RMS services are currently experiencing lower response times. Users may see delays in availability updates and new listings appearing in Homhero.
