Since 9:00 PM AEST on 31 October 2026, we have identified an issue where Booking.com Virtual Credit Card (VCC) details are not being received in Homhero.

Who's affected: Clients receiving Booking.com VCC payments through Homhero.

What we're doing: Our team is investigating the issue following a reported incident with Booking.com's Payments API. We are working to identify the cause and assess the impact.

What you should do now:

Please check upcoming arrivals with outstanding balances where Booking.com VCC payments are expected.
Be aware that automated VCC payment processing may be impacted if the VCC details have not been received in Homhero.

We will provide an update as soon as more information becomes available.

Please contact our support team for assistance on support@homhero.com.au.

The RMS team has increased the resources allocated to their reporting infrastructure, and customers should now begin to see improvements in report performance and generation times. We will continue to monitor the situation closely and provide a further update once it becomes available.

If you have any questions or require assistance, please contact our Trust Team on support@homtrust.com.au

RMS is currently investigating intermittent errors and performance issues affecting reporting functionality across the RMS platform. We are monitoring the situation closely and will provide further updates as they become available.

If you have any questions or require assistance, please contact our Trust Team on support@homtrust.com.au