Eway has confirmed a service disruption affecting multiple services, resulting in payment processing issues across Australia. Their technical teams are actively working to resolve the impacted components.
During this time, Homhero users may experience failed transactions when processing payments through the Eway Gateway. For real-time updates, please visit the Eway Status Page: https://status.eway.com.au/
If you have any urgent questions regarding this service interruption, please contact Eway on 1800 10 6565 (AU) or 0800 392 947 (NZ).
For general enquiries, you can reach us at support@homhero.com.au.
Eway's monitoring systems indicate that performance has returned to normal, and payment processing via the Eway Gateway has been fully restored.
A reconciliation of the failed transactions is underway to confirm their status on the gateway platform. Due to the high volume of rejections, this process is expected to be completed by the next business day.
If you have any questions, please reach out to us at support@homhero.com.au.
SecurePay has identified an issue currently affecting a section of SecurePay Transactions. Merchants using Fiserv or First Data, Westpac and St George as their acquirer are experiencing declined transactions with 123, 124, 126 and 91 decline codes.
During this time, Homhero users may experience failed transactions when processing payments through the SecurePay Gateway. For real-time updates, please visit the SecurePay Status Page: https://securepay.statuspage.io/
If you have any questions, please contact the SecurePay Customer Experience team via email support@securepay.com.au or on 1300 786 756 option 2.
For general enquiries, you can reach us at support@homhero.com.au.
This incident has been resolved.
If you have any questions, please reach out to us at support@homhero.com.au.
On Thursday 27th March we experienced an outage for new Booking.com reservations and cancellations made between 11:16am and 3.23pm AEST. We are pleased to confirm all missed reservations and cancellations were fetched on Thursday 27th March into Homhero at 6.04pm AEST.
Our support team is working through any conflict (quote) reservations that were created as a result of the outage and we will be in touch directly with Homhero users that have been impacted.
We apologise for any inconvenience this has caused.
Please reach out to support@homhero.com.au if you have any questions or concerns.
