On Thursday 27th March we experienced an outage for new Booking.com reservations and cancellations made between 11:16am and 3.23pm AEST. We are pleased to confirm all missed reservations and cancellations were fetched on Thursday 27th March into Homhero at 6.04pm AEST.
Our support team is working through any conflict (quote) reservations that were created as a result of the outage and we will be in touch directly with Homhero users that have been impacted.
We apologise for any inconvenience this has caused.
Please reach out to support@homhero.com.au if you have any questions or concerns.
SecurePay has identified an issue currently affecting a section of SecurePay Transactions. Their technical team is actively investigating this further.
Homhero users may experience failed transactions when processing payments through the SecurePay Payment Gateway. For real-time updates, please visit the SecurePay Status Page: https://securepay.statuspage.io/
If you have any questions, please contact support@homhero.com.au.
SecurePay have confirmed the issue has been resolved. Transactions are now processing as per normal. We apologise for the typo in our previous notification.
Please reach out to support@homhero.com.au if you have any questions.
Eway has identified a service disruption to multiple services impacting payment processing Australia wide. Their technical teams are working through resolving the impacted components.
Homhero users may experience failed transactions when processing payments through the Eway Gateway. For real-time updates, please visit the Eway Status Page: https://status.eway.com.au/
If you have any questions, please contact support@homhero.com.au.
Eway have confirmed the issue has been resolved. Transactions are now processing as per normal.
Please reach out to support@homhero.com.au if you have any questions.
We are currently experiencing a service outage for the Owners Portal. Our team is working to identify the root cause and fix the issue. Please reach out to support@homhero.com.au for any questions.
We've determined that the issue is due to a combination of backend configuration and browser caching. The root cause has been fixed; however, some clients may still encounter errors. If the issue persists, we recommend clearing your browser cache or accessing the owners' portal via owners.prod.homhero.com.au instead.
Please reach out to support@homhero.com.au for any questions.
The issue with the Owners Portal being down is resolved. We’re sorry for inconvenience this has caused. . Please reach out to support@homhero.com.au for any questions.
